Product Updates
Changelog
New features, improvements and fixes — shipped regularly to make your support better.
Major Releasev2.0·
New Ribbo — Smarter AI, Faster Responses, Redesigned Experience
The biggest update to Ribbo yet. We've upgraded every layer of the platform — from the AI models powering your chatbots to the dashboard your team uses every day.
AI ModelsUpgraded to Claude 4.x (Sonnet 4.5, Haiku 4.5, Opus 4) — more accurate, context-aware responses
AI ModelsAdded GPT-4.1, GPT-4.1 mini, GPT-5, O3, O4 mini and the latest OpenAI reasoning models
AI ModelsAdded Gemini 2.0 Flash, Gemini 2.5 Pro, Llama 4 Scout via OpenRouter
PerformanceSignificantly reduced response latency with batched streaming and singleton LLM initialization
PerformanceIncreased ALB and Nginx timeouts to handle long-running AI responses without 504 errors
DashboardRedesigned dashboard with announcement ribbon for product updates
BillingMessage credit tracking now uses decimal precision for more accurate usage reporting
AnalyticsNew analytics dashboard with conversation insights and lead scoring
New Featurev1.5·
Analytics Dashboard & Lead Scoring
Get deeper visibility into how your chatbots are performing and which conversations are turning into leads.
AnalyticsNew analytics dashboard with chat volume, resolution rates and topic trends
AnalyticsAutomated lead scoring based on conversation signals and visitor behaviour
AnalyticsVisitor tracking across sessions for returning user identification
NotificationsInsights email digest — weekly and daily summaries for your team
New Featurev1.4·
Operator Mode & Live Agent Handoff
Let your team step in when the AI needs a human touch — without disrupting the conversation.
HandoffSeamless handoff from AI to human operator mid-conversation
HandoffOperator dashboard with real-time chat monitoring and queue management
HandoffPending handoff queue with priority indicators and unread counts
NotificationsEmail notifications for new chats, unresolved conversations and human attention requests
Improvementv1.3·
Automated Retraining & Improved Data Sources
Keep your chatbot up to date automatically — no manual retraining needed.
Data SourcesAutomated chatbot retraining on schedule — hourly, every 6 hours, daily or weekly
Data SourcesImproved website scraper with better content extraction and error recovery
Data SourcesSupport for larger file uploads up to 100 MB on Enterprise plans
Data SourcesQ&A pair data sources for precise, controlled answer management
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